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Whether you’re ready to book an appointment, begin a styling edit, inquire about a boudoir session, or simply ask a question—your message is always welcome here.

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FAQ

Bridal Appointments

What is the difference between the Signature Appointment and the Bridal Studio Session?

The Signature is a 90-minute bridal appointment for brides starting their journey.

The Bridal Studio Session is a 2-hour elevated styling session including a small keepsake gift, photography, deeper curation, and added support.

How many guests can I bring?

Up to two guests for the Signature Appointment to protect the intimate, calm nature of the studio.

For the Bridal Studio Session up to four guests are allowed.

Do I need to have a wedding date booked?

No—many brides begin styling early. You’re welcome at any stage.

General Policies

Is a deposit required?

A paid deposit is required for all paid appointments and the Lace Edit package.

What is the cancellation policy?

We kindly ask for 24 hours’ notice. No-shows and late cancellations incur the appointment fee.

Store Policy & Return Agreement

General Store Policies:

All sales are final on bridal gowns, accessories, boudoir items, and custom pieces.
Deposits & Special Orders: A non-refundable deposit is required for custom orders.
Damaged or Defective Items: Report any issues within 48 hours of receiving your item.

Returns & Exchanges (If applicable for accessories, prints, or non-gown items.)

Returns are only accepted on unworn, non-custom items within 7 days of purchase.
Store credit only – no refunds.
Final Sale Items: Boudoir items, customized orders, and clearance items are non-returnable.

Special Note for Custom or Pre-Order Items:

Estimated delivery dates are not guaranteed. Delays caused by the designer, shipping carriers, or customs are outside the store’s control and do not constitute grounds for cancellation or refund.

Alterations/Fittings:

While some of our gowns are made to measure, alterations are still recommended. We do not do alterations at this time. However, we do have a recommended alterations vendor that we can refer you to. Alterations should be expected for a custom fit and may vary in price depending on how significant your required changes may be.

Appointment & Cancellation Policy:

Cancellations & Rescheduling: If you need to cancel or reschedule, please provide at least 48 hours’ notice so we can accommodate other brides.
Non-Refundable Paid Appointments: All paid appointments are non-refundable. If you cancel, your payment will not be refunded. However, with at least 48 hours’ notice, your payment can be applied toward a future appointment within 30 days.
Late Arrivals: Please arrive on time to make the most of your experience. If you are more than 15 minutes late, your appointment may need to be rescheduled or shortened at our discretion.
No-Shows & Last-Minute Cancellations: Appointments that are canceled with less than 24 hours’ notice or result in a no-show will be subject to a $50 cancellation fee. This must be paid before rebooking.

If you have any questions, please reach out before booking. We appreciate your understanding and can’t wait to help you find your dream look!